Policies

Quotes and Payment

Quotes are valid for 30 days and subject to availability. Your date becomes reserved only when this cake agreement is completed & 50% booking retainer is received. The retainer is paid to reserve your date and is non-refundable in the event of a cancellation. Retainer may be transferred to another date based on availability. The balance or final payment is due no later than 2 weeks (14 calendar days) prior to your event. Payments can be made in person by check or cash, by mail (check only), or by PayPal or Square. PayPal invoices will come from Bek@thebekery.com. Make checks payable to The BEKery Custom Cakes LLC.

I am happy to accept multiple payments on your order as long as the 50% retainer fee is paid upfront and the last payment is made no less than 2 weeks before your event. Payments after the retainer is paid and before the final due date can be made in any amount and sent at any frequency.

Cancellation Policy

Any cake not paid in full by 2 weeks prior to your event will be cancelled. I will send a courtesy reminder when the 2-week lock out date gets close, but it is your responsibility to keep track of the payment due date. Cakes cancelled prior to the 2-week lockout date will be refunded any amount paid over the retainer fee. Cakes cancelled after the 2-week lockout date will not be refunded. If something occurs to affect your scheduled event date, please contact me to discuss options. Communication is key, if you are up-front about any issues about your date, I will work hard to accommodate you. I understand things can come up that are out of your control.

Cake Changes

Changes to your cake order such as size, colors, flavors, etc. will be accepted until 2 weeks prior to the event. No changes may be made after that date. Some changes may incur additional charges. Significant downsizing is not allowed. Any loose ends regarding your cake order will be wrapped up at that time in order to give you one less thing to worry about as your event draws near.

Please note that colors of actual cake may vary slightly due to color differences in computer screens. If an exact match is desired, please provide me with a physical color sample. In the event that you are requesting a copy of a specific design from another decorator, please understand that there may be some differences due to size, tools and techniques used on the original cake.  I strive to make a cake that is unique for you and reserve the right to make changes as I see appropriate.

Rentals

Cake stands are available for rent and require an additional rental deposit. Please return all rental items within 7 days of your event. Your rental deposit will be returned only upon receipt of clean items in the same condition they were sent out.

Delivery and Set Up

Delivery and setup are required for all wedding cakes.

I will take a photo once the cake is in place. I cannot be held responsible for anything that should happen after I leave due to tables being bumped, cake being moved, child shenanigans etc.

Cakes should ALWAYS be kept level and in a cool, dry place. Please note that direct sunlight and/or temperatures higher than 75 degrees may have drastic and adverse effects to any cake. If your event is outside, I HIGHLY recommend keeping the cake inside if possible.  Hot and humid weather can be a disaster for cake. I reserve the right to refuse to leave a cake in an environment I deem unacceptable.

If you are providing a cake stand, the stand must be sturdy and level as wedding cakes are very heavy. I reserve the right to refuse to place the cake on your stand if I deem it unsuitable at time of delivery.

Flowers

If you plan to have fresh flowers on your cake, have them in water on the cake table for me to arrange. Some flowers are poisonous and should not be placed on a cake ever. Please clear your flower choices with me in advance. All stems will be wrapped before being inserted into the cake.

If you are providing silk flowers, please get them to me a minimum of two weeks in advance so I may sanitize them and prearrange them. Anything else (i.e. toppers or pulls) may be left on the cake table and I will place them into the cake when I set up.

Guarantee

I promise to do everything in my power to deliver a cake that exceeds your expectations. In the rare case that you are unhappy with your cake and would like a refund, you must contact me the day of your event so your cake can be returned. Without proof that you are indeed unhappy with the product and will not be using it for your event, I will be unable to refund any portion of your payment over the nonrefundable retainer fee.

Extra

I take a great picture of each cake, including detail shots against photography backdrops and will be happy to e-mail you the file(s) to share or print.